Delivery & Returns

Shipping Information

Windows can be delivered to site in Metropolitan Melbourne or collected from our premises at 61 Grant Rd Somerville Melway Ref. 107 F10

Freight costs calculated are for Melbourne Metro VIC only.

For areas outside Melbourne metropolitan area please contact us for a quotation.

Refund and Returns

Your satisfaction is our first priority at Window Warehouse. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

To return an item, please send it to:

61 Grant Rd, Somerville VIC 3912

And also include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.