Privacy Policy - Window Warehouse

Window Warehouse is committed to delivering exceptional customer service and safeguarding your privacy. This policy outlines our ongoing obligations regarding the management of your Personal Information.

We have adopted the 10 National Privacy Principles (NPPs) as outlined in the Privacy Act 1988 (Cth) (the Privacy Act). These principles came into effect on 21 December 2001 and guide how we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the National Privacy Principles can be accessed on the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.

WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT?

Personal Information refers to information or an opinion that identifies an individual.

Examples of Personal Information we collect include names, addresses, email addresses, phone numbers, and fax numbers. We obtain this information through various channels such as interviews, correspondence, telephone and fax communication, emails, our website www.windowwarehouse.com.au, and third parties. We do not use cookies. We do not guarantee the privacy policies of authorized third-party websites.

We collect your Personal Information primarily to provide our services, share information with our clients, and support our marketing efforts. In some cases, we may use your Personal Information for secondary purposes that are closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by notifying us.

Whenever we collect Personal Information, we will, where appropriate and feasible, explain why we are collecting it and how we intend to use it.

SENSITIVE INFORMATION

Sensitive information, as defined by the Privacy Act, includes details about an individual’s racial or ethnic origin, political opinions, membership in political associations, religious or philosophical beliefs, trade union or professional association memberships, criminal records, or health information.

Sensitive Information will only be used by us:

  • For the primary purpose for which it was collected;

  • For a secondary purpose that is directly related to the primary purpose;

  • With your consent; or

  • When required or authorized by law.

THIRD PARTIES

Where it is reasonable and practical to do so, we will collect your Personal Information directly from you. However, in some circumstances, we may receive information from third parties. In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us by such third parties.

DISCLOSURE OF PERSONAL INFORMATION

Your Personal Information may be disclosed in several circumstances, including:

  • To third parties where you consent to the disclosure; and

  • When required or authorized by law.

SECURITY OF PERSONAL INFORMATION

Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was collected, we will take reasonable steps to destroy or permanently de-identify it. However, most of the Personal Information will be stored in client files, which we are required to keep for a minimum of 7 years.

ACCESS TO YOUR PERSONAL INFORMATION

NPP 6 gives you the right to access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please submit your request in writing.

Window Warehouse will not charge a fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

To protect your Personal Information, we may require identification from you before releasing the requested information.

MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION

It is essential for our service provision that your Personal Information is accurate and up to date. NPP 3 requires us to take reasonable steps to ensure that your Personal Information is accurate, complete, and current.

Please notify us as soon as possible of any changes to your Personal Information so we can update our records.

POLICY UPDATES

This Policy may be updated periodically. The Window Warehouse Privacy Policy is available at our office or on our website upon request.

COMPLAINTS

If you wish to lodge a complaint regarding any breach of our Privacy Policy or our privacy obligations, please contact us.

PRIVACY POLICY ENQUIRIES

For any inquiries regarding our Privacy Policy, please contact our office. You can email us at sales@windowwarehouse.com.au or reach us directly at 03 5977 6635.