WARRANTY INFORMATION

Window Warehouse,

(a) guarantees that its products are of acceptable quality and free of any defect caused by the manufacturer; and

(b) warrants its products against defects arising from faulty workmanship or materials and, in the case of timber windows and doors, insect

attack and decay, for a period of seven (7) years from the date of delivery. (the "Warranty").

General Conditions:

The warranty is subject to the following conditions and limitations,

  • The product has been installed in accordance with the relevant Australian Standards and best building practice.

  • The product has been installed and maintained in accordance with Window Warehouse installation and care and maintenance recommendations.

  • The product has not been subject to misuse, abuse or neglect Damage has not been caused by accident, transport, installation or any external cause.

  • The Warranty is void if the purchaser has provided incorrect measurements or specifications.

  • Manufacturing standards and tolerances are not deemed defects, nor are industry variations in colour of aluminium and timber componentry.

  • Window Warehouse accepts no liability for thermal cracking of glass, which is not uncommon in thermally efficient glasses such as Low 'E' coated glass products. This warranty does not apply to insulated glass units installed at altitudes of 800 meters or more above mean sea level, unless breather tubes or capillary tubes have been installed and these tubes have subsequently been sealed after sufficient acclimatisation has occurred at final altitude.

  • Wire reinforced glass, toughened glass, float glass, laminated glass and mirror glass have the benefit of the Warranty for one (1) year only.

  • Window Warehouse accepts no responsibility for glass breakage (except for faulty workmanship or material).

  • Moving parts such as winders, hinges, jambliner system, counter balance system, sash locks, handles and other moving parts/all other door parts are covered for a period of one (1) year only from the date of delivery to site.

  • The Warranty does not apply to parts supplied by other manufacturers as separate components, and where such a component is warranted or guaranteed by its manufacturer or supplier, those guarantees or warranties, whether express or implied, are assigned to the person to whom the goods are supplied.

  • The Warranty is limited to the rectification or replacement of the faulty product at Window Warehouse's discretion but does not extend to the installation or refurnishing of a replacement product or any other consequential or indirect loss or damage incurred as a result of the defect. No claims can be made against Window Warehouse in respect of such matters. Only rectifications carried out by Window

  • Warehouse personnel or authorised Window Warehouse agents are covered by the Warranty. Window Warehouse reserves the right to use Industry Standard methods for rectifications, such as the use of touch-up paints.

For Timber products in particular:

  • When delivered, doors must be stored in a dry area and not in damp, moist or freshly plastered areas; and stored flat on bearers no further than 500mm apart.

  • Within thirty (30) days of delivery a first coat of paint, varnish or sealer must be applied to all surfaces.

  • Light coloured finishes must be applied to external timber surfaces in the manner and frequency specified by the Company or paint manufacturer for the term of the Warranty to reduce the possibility of bow, twist or warp. Light reflective semi gloss finishes are recommended. Paint with a light reflectance value (LRV) finish greater than 50 should be used:White - LRV approx 95, Black LRV approx 5.

  • The Warranty will be void when a dark coloured stain or paint has been applied to external timber surfaces.

  • The Warranty does not cover any circumstances arising in regard to any natural variations of timber product, shade, surface consistency, or grain configuration.

  • Warp (cupping, bowing, twisting or distorting of timber) less than 5mm; or exceeding 5mm where moisture content of timber has fallen below 12% or risen above 18% is not deemed a defect

  • When fitting doors, the structural strength must not be impaired when fitting or applying hardware or cutting or altering the door for lights, louvres, panels or any other special features.

  • All solid doors must be hinged with 3 appropriately sized hinges and not more than 3mm may be trimmed from any edge.

  • The Warranty does not cover glass doors that are wider than 1020mm or higher than 2635mm, sliding door panels wider than 1500mm or higher than 2330mm; or doors that are improperly hung or which do not swing freely.

Please note that we do not offer "change - of - mind* refunds on products.

Only a store credit is offered up to 80% of purchase price

(Stock items only. No refunds or credit for special orders)